New clients
First time at Eastern? Here’s everything you need.
We know choosing a vet is a real decision. We’ve tried to make the first visit feel as easy and reassuring as possible.
No surprises
Longer first consults, written care plans, and honest pricing.
What to expect on your first visit
- An unhurried first consult (we book longer slots for new patients)
- A nose-to-tail health check by your vet
- A clear, written care plan with honest pricing — no surprises
- Time for questions, and a friendly handover at the end
What to bring
- Any previous medical records or vaccination history
- Your pet on a lead, or in a secure carrier
- A favourite treat — especially for first visits
- Photo ID if it’s your first time picking up prescription medication
How online booking works
Pick a time that suits you from our live booking system. You’ll get a confirmation email and a reminder the day before. Need to reschedule? You can do it from the same link — no phone calls, no waiting on hold.
Payment
Payment is due at the time of consult. We accept all major cards, EFTPOS, Apple Pay and Google Pay. For larger procedures, we offer payment plans through VetPay and ZipPay for approved clients.
Frequently asked questions
We primarily see dogs, cats and small domestic pets like rabbits, guinea pigs and birds. We do not see large animals, livestock, or exotic reptiles. If you’re unsure, give us a call and we’ll point you in the right direction.
Yes — we partner with VetPay and ZipPay for approved clients, and we’ll always discuss costs up front so there are no surprises. For larger procedures we can break treatment into stages where it’s clinically safe to do so.
Call us first on (03) 9000 0000 during opening hours and we’ll triage straight away. Outside of hours, head to a Melbourne emergency veterinary centre — we’re happy to recommend the closest one to you when you ring through.
Yes. Free off-street parking is available directly at the hospital on Maroondah Highway, with disability access at the main entrance.
Easy — just give us your previous clinic’s name and we’ll request the records on your behalf. You don’t need to do anything except let them know it’s coming.